Support and Customer Success
We have the technology, you have the ideas. Here are the many ways Outpost24 is dedicated to helping you meet the unique security challenges for your business
Your security is our success
Knowledge base
From set up and configuration to user guide, find the answers you need to make our security tools work for you
Ongoing support
We offer support for our entire product range to ensure you get what you need, when you need it to make it a success
Training and certification
Turn your people into security champions by empowering them with the skills and knowledge to seek out security flaws
Customer Support Packages
We offer support for our entire product range, and tailored packages to give you the flexibility to choose the level of support you need, as you grow.
Knowledge Support
Standard support package with fast response time based on severity levels and full access to the customer support portal and Knowledge Base
Expert Support
Premium support package with all the benefits in Standard plus access to support phone line and a dedicated customer success manager for regular reviews
Managed Services
When resource is tight, our fully managed services offer fast deployment and take the ongoing vulnerability management off your hands to save you time and money
Partner Support
As an Outpost24 partner we offer the Expert, premium support to help ensure you have everything you need to delight your customers and grow your business
"Outpost24’s customer service has been great, as we found the Account Manager to be awesome in setting up our accounts very quickly! Technical support has been solid as well in helping us solve whatever problems we may have."
Security Manager, Large Enterprise Aerospace & Defense Company
FAQ
Here’s a user guide on how to use the support portal here, but make sure you check out the Getting Started/Knowledge Base before you raise a ticket
Check out the live update of Outscan's running status and if there’s any downtime scheduled for maintenance here
Go to the Knowledge Base and make sure you sign up for our product update and newsletter so you won't miss a thing
Explore our customer success resources
Webinar
Getting Started
Support Service Description
Get Support