Support and Customer Success
We provide direct support and ensure every customer gets the technical expertise they need, on demand, by qualified technology and security experts
At Outpost24, we are committed to providing the highest quality service so that customers get full value from their security program. Our support packages offer tailored solutions, to give you the flexibility to choose the level of support you need. We offer support for our entire product range, and our support team works directly with the development team to report user feedback and continuously improve our tools.
Log in with your user profile to:
Create support requests
Check or update the status of existing requests
Receive notifications when your requests change status
Subscribe to product update alerts
A snapshot of our support services:
Business hours and 24/7 availability
Fast ticket response time
Access to customer portal and knowledge base
Phone support
Regular service review
If you don’t have an account, request access to the portal
Customer support portal user guide
For more information about how to use the support portal, go to user guide
Product status
Check the running status of Outscan and its maintenance schedule
Feedback
If you have any feedback about the portal, just open a request. We value your feedback and will continuously evaluate the way we work, to ensure continuous improvement of our support service.
Detailed service description
Outpost24 Customer Support is aimed at building competent and sustainable customer success. We want our customers and partners to have the best prerequisites for being successful in their Cyber Security Resilience. For more information about our support offering, go to:
"Outpost24’s customer service has been great, as we found the Account Manager to be awesome in setting up our accounts very quickly! Technical support has been solid as well in helping us solve whatever problems we may have."
Security Manager, Large Enterprise Aerospace & Defense Company